About Nirmal Infinite Power (NIP)
NIP is a customer centric company. The policy of NIP is based on providing premium quality material to its customers & to provide remarkable customer experience. NIP is one of the most trusted supplier and for other solar products. For being a valuable and trusted brand NIP believes in providing its customer a superior experience in its services. We always try to keep all our return and cancellation policy transparent for faster resolution.
FAQ’s
Shipping
How much does shipping cost?
Standard Delivery charges are inclusive in the Invoice. Express Delivery charges may be charged at extra and will be informed on the basis of the delivery location.
What shipping carriers do you use?
All your orders are sent via reputed courier partners and/or registered post through the Indian Postal Service depending upon your location of delivery.
Where do you deliver?
Usually we deliver to every part of India. Still, we insist you, please enter your Pin Code on the product page to know whether the product can be delivered to your location.
Can I get a return or refund if the product is damaged while shipping?
Small packages are sent through 3rd party courier company, if any item is found damaged during shipping, in that case, the following replacement shall be provided for such damaged products as per NIP policy only after damaged material is returned back to us. If NIP is intimated within 24 hours from the date of delivery.
Returns
What is the timeline for returning the item?
We accept the return request within 7 days (In case of damage, cutomer has to inform the company within 24hrs of delivery.) from the date of delivery of the product post which no returns shall be accepted.
I need to return an item; how do I arrange for a pick-up?
If you have received any damaged piece or wish to return any particular item then you can initiate a return by contacting us on sales@nirmalpower.com. After receiving the request, you shall receive a call thereby explaining the process of return that you have initiated.(Only In Case of Damage, if Customer Has Informed Within 24 hrs Of Delivery).
Wherever possible our courier partner will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through our courier partner, you can return the item through a third-party courier service. Return fees shall be borne by the buyer.
Refunds
When will I get my refund?
Following are the estimated refund processing timelines after the item is received by the seller who notifies us of the receipt of the return and issues a refund to your original payment method:
Refund method | Estimated Refund Time-frame* |
Credit/Debit Card | 5-7 Business Days |
Net Banking (Credited to Bank Account) | |
UPI Linked Bank Account | 2-4 Business days |
*Once the payment is refunded, we may provide you with reference no. generated and in case you do not receive refund timelines you may contact your bank for further information and we shall not be held responsible in case you do not receive a refund.
How much amount of refund will be provided while the product is in transit?
We usually ship products in a short time, with intent to deliver the item within 2-4 business weeks across INDIA. Once, the item starts traveling, cancellation of the existing order will attract 15% cancellation charges of the total product value canceled.
What if cancellations are due to unavoidable reasons?
There are times when some unavoidable reason occurs, in such case, if the order id has been generated and paid partially, cancellation of the existing order will attract 15% cancellation charges of total product value canceled.
Delivery
What is the estimated delivery time?
Generally, sellers procure and ship the items within the time specified on the product page but may vary on the following factors:
The Seller ships your order(s) with our courier partners where you can expect delivery(s) within two (2) to six (4) working weeks upon payment verification depending on the volume of orders received.
Why does the estimated delivery time vary for each seller?
You should have probably noticed varying estimated delivery time of the product you are interested in. Delivery times are influenced by product availability, geographic location of the seller, your shipping destination, and the courier partner's time-to-deliver in your location.
You may enter your pin code on the product page to know more accurate delivery times on the product page itself.
Why doesn’t the seller ship to my area?
Please enter your Pin Code on the product page to know whether the product can be delivered to your location. If not deliverable at your Pin Code, the same may be due to the following factors listed below:
(a) If you haven't provided your Pin Code until the checkout stage, the Pin Code in your shipping address will be used to check for serviceability.
(b) Whether your location can be serviced or not depends on:
Payment Methods
What are the payment methods available?
At the moment, we accept only prepaid orders and currently we do not offer a Cash on Delivery (CoD) payment option.
Is COD option Available?
At the moment, we accept only prepaid orders and currently we do not offer a Cash on Delivery (CoD) payment option.
Installation and Relocating:
Do you provide installation services?
Yes, only after the site survey is done.
Can we shift the solar system from one location to another?
Yes, it is assembled with nuts/bolts so you can easily de-construct installation and move to any new location. (Depends upon the type of mounting system opted by customer).
Financing
What are the financing options available?
We can assist and provide 3rd Party references and solutions.
Subsidy
What documents are required to Get a Subsidy?
Does the Franchise partner help with subsidy?
Yes, the franchise partner does assist to secure a subsidy. Extra charges shall be applicable in case the customer wants the franchise to look after complete documentation, process and secure the subsidy on behalf on them.
Product Tags:
What do the different tags like "In Stock", "Available" mean?
Means are available and the delivery of the same will be based on your location Pin Code (usually we take 2-4 business weeks for areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 4-6 business weeks depending on the location.
Means we might not have the item in stock but can procure it when an order is placed for the item along with certain amount of advance payment. The delivery time will depend on the estimated procurement time and your location and the balance payment to be made once you receive the message for balance payment.
Means such items which are expected to be released soon and can be pre-booked. The item will be shipped to you on the day of it's official launch and will reach you in 2 to 4 business weeks subject to point 2 above. The Pre-order duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week)
Means the item is currently not available but may be available as per stock availability.
Means the item is popular and is sold out. You can however 'book' an order for such product and may be shipped as soon as it is back in stock according to the timelines mentioned.
The product is currently out of stock and is not available for purchase. The product could to be in manufacturing / procurement process & will be soon available in stock. Use the 'Notify Me' feature to know when it is available for purchase.
This product is no longer available because it is obsolete and/or its production has been discontinued.
